Patient Services

Service Availability

Where VitaRelay telehealth services are available, and how provider licensing and treatment availability are determined.

VitaRelay provides telehealth technology and care coordination services to patients throughout the United States.

Our telehealth services are available in 49 U.S. states and the District of Columbia through licensed healthcare providers and pharmacy partners. VitaRelay does not currently offer telehealth services in New Jersey. Patients are matched only with medical providers who are licensed to practice in the patient's state of residence, and prescriptions are fulfilled only by pharmacies authorized to dispense medications in the applicable jurisdiction.

Treatment availability may vary based on state and federal regulations, medical appropriateness, provider availability, and the specific medication or treatment requested. Some medications or treatment programs may not be available in every jurisdiction due to applicable laws or clinical guidelines.

Patients will be asked to verify their state of residence during the registration process. If a requested treatment is unavailable in a patient's jurisdiction or is not medically appropriate, patients will be informed before treatment is provided.

If you have questions regarding service availability in your state, please contact our support team.

What This Means for Patients

A clear look at how licensing, jurisdiction, and clinical judgment shape the care you can receive through VitaRelay.

  • Broad U.S. Access

    Services are available in 49 U.S. states and Washington, D.C. Telehealth services are not currently offered in New Jersey.

  • Licensed Providers

    Patients are only treated by healthcare providers licensed in their state of residence.

  • Licensed Pharmacy Partners

    Prescriptions are fulfilled only by licensed pharmacy partners authorized to dispense medications in the applicable jurisdiction.

  • Patient Safety

    Treatment recommendations are based on medical necessity, provider judgment, and applicable state and federal laws.

Support

Questions About Availability?

Our team is happy to answer questions regarding provider availability, eligible treatments, and service eligibility in your state.

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VitaRelay is a development network. We are not a pharmacy, prescriber, or distributor. All products are dispensed by licensed 503A/503B compounding pharmacies pursuant to valid prescriptions.
Services are only available where permitted by law. Provider availability and treatment options vary by state.